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30-Day Return Policy for Defective Merchandise Only

Thank you for shopping with us. We stand behind the quality of our products and are committed to ensuring your satisfaction. If you receive a defective item, we’re here to help.

Return Eligibility

• Defective merchandise only is eligible for return.

• You must initiate your return within 30 days of the original delivery date.

• Items must be returned in their original packaging (if possible), including all accessories, manuals, and parts.

What Qualifies as Defective?

A defective item is defined as a product that:

• Does not function as intended due to a manufacturing fault

• Arrives damaged or broken (not caused by shipping carrier or customer misuse)

• Contains missing components essential to its functionality

Please note: Normal wear and tear, damage caused by misuse, accidental damage, or unauthorized modifications are not considered defects and are not eligible for return.

How to Initiate a Return

1. Contact our customer service team at [your contact info] with:

   • Your order number

   • A description of the defect

   • Photos or videos showing the issue (if applicable)

2. Our team will review your claim and, if approved, provide you with a return authorization and instructions for sending the item back.

3. Once the item is received and inspected, we will issue a replacement or full refund at our discretion.

Additional Terms

• We do not accept returns for reasons other than defects.

• Returns sent without prior authorization may not be accepted.

• Shipping costs for defective returns will be covered by us.

We appreciate your understanding and cooperation. If you have any questions, please contact our support team.